FREQUENTLY ASKED QUESTIONS

Where is your store located? 

The Red Zone is located at 186 East Clayton Street, downtown Athens, GA. 

Click Here for directions


What are your hours?

Monday - Thursday 11:00AM - 6:00PM

Friday-Saturday 10:00AM - 6:00PM

Sunday 12:00PM - 5:00PM

Hours may vary on game day weekends. 

 

What is the procedure to return or exchange an item?

Un-worn, un-washed, un-used items may be returned for exchange or refund. To do so, please follow the instructions below.


1) Please send an email to redzoneathens@outlook.com with your order number in the subject line. Briefly explain the issue with the item and list the reason for return or exchange in the emailPlease wait for a reply BEFORE returning the item. 

2) If possible, return the item in the original shipping box. Please include a pre-paid USPS Priority Mail return label. For reference, print a copy of your sent email with the returned item. 

We strongly suggest using USPS FIRST CLASS or PRIORITY MAIL with delivery confirmation for your return.  Use the tracking number to confirm delivery.

The package should be returned to: 

The Red Zone

186 East Clayton Street

Athens, GA 30601

All returns must have original tags attached and must be in new, un-used condition.  Items that have been obviously worn / washed / used may not be returned for a refund or exchange. 

All sale / clearance items as well as jerseys and cheer uniforms are non-refundable. Those items may be exchanged for a different size within 60 days of purchase. 

Returns will be processed within a week of receiving the item. Please allow 2-3 days after you have been refunded to see the transaction on your statement.