FREQUENTLY ASKED QUESTIONS
Where is your store located?
The Red Zone is located at 186 East Clayton Street, downtown Athens, GA.
Click Here for directions
What are your hours?
Our current Winter hours are:
Monday - Thursday 11:00AM - 5:00PM
Friday-Saturday 10:00AM - 6:00PM
Sunday 12:00PM - 5:00PM
Hours may vary on game day weekends.
Normal weekday (Monday-Friday) hours: 10-6
Do you offer expedited shipping?
All shipping is "Standard Shipping." We use either USPS Priority Mail or UPS Ground, whichever makes the most sense for your order, based on size, weight, and shipping location. Typically, we process orders on the same day that the order is received. However, we can't always make that happen, depending on the volume of orders. Please allow 7-10 days for order processing.
What is the procedure to return or exchange an item?
Un-worn, un-washed, un-used items may be returned for exchange or refund. To do so, please follow the instructions below.
1) Please send an email to email@example.com with your order number in the subject line. Briefly explain the issue with the item and list the reason for return or exchange in the email. Please wait for a reply BEFORE returning the item.
2) If possible, return the item in the original shipping box. Please include a pre-paid USPS Priority Mail return label. For reference, print a copy of your sent email with the returned item.
We strongly suggest using USPS FIRST CLASS or PRIORITY MAIL with delivery confirmation for your return. Use the tracking number to confirm delivery.
The package should be returned to:
The Red Zone
186 East Clayton Street
Athens, GA 30601
All returns must have original tags attached and must be in new, un-used condition. Items that have been obviously worn / washed / used may not be returned for a refund or exchange.
All sale / clearance items as well as jerseys and cheer uniforms are non-refundable. Those items may be exchanged for a different size within 60 days of purchase.
Returns will be processed within a week of receiving the item. Please allow 2-3 days after you have been refunded to see the transaction on your statement.